Privacy Policy kudaking
Protecting your personal information is kudaking's priority. This policy explains transparently how we manage your data — from collection to storage — in line with responsible international data protection practices.
Your Privacy, Our Responsibility
Six core principles that guide how kudaking handles the personal information of every member.
High-Level Security
All members' personal data is stored using layered encryption. The kudaking system uses internationally recognised security protocols to ensure your information is protected from unauthorised access.
Personal Data Control
You have the right to access, update and request the deletion of your personal information at any time. kudaking provides clear channels for all requests relating to member privacy rights.
No Data Sales
kudaking does not sell, rent or transfer your personal information to any third party for marketing purposes. Your data is used solely for account management and transaction processing.
Full Transparency
Every purpose for data collection is stated clearly. We do not collect information beyond the scope described in this policy, and you will be informed of any material changes.
Licensing Compliance
As a platform operating under international licensing, kudaking complies with data protection requirements set by relevant regulatory bodies, including standard KYC and AML procedures.
Privacy Support 24/7
If you have any questions or concerns about the privacy of your data, the kudaking support team is available via live chat and email in Malay and English, seven days a week.
1. Introduction
kudaking (hereinafter referred to as "we", "platform" or "kudaking") is committed to protecting the privacy and security of the personal information of all members who register and use our services. This Privacy Policy is provided to inform you of how we collect, use, disclose, store and protect your personal information when using the kudaking website and services.
By registering an account or using any part of the kudaking platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact our support team for further action regarding account closure.
This Privacy Policy should be read together with the kudaking Terms & Conditions. Any conflict between these two documents will be referred to the most current version of the Privacy Policy.
2. Information We Collect
kudaking collects personal information through various means in the context of providing legitimate and responsible online gambling services. The categories of information we collect are as follows:
Account Registration Information
- Full name as stated on the identity card (MyKad) or passport
- Date of birth for age verification (21 years and above)
- Identity card number (MyKad) or passport number
- Active email address
- Mobile phone number for two-factor authentication
- Self-chosen username and password (passwords are stored in hashed form — not readable by anyone)
Financial and Transaction Information
- E-wallet details (Touch 'n Go eWallet, DuitNow) for processing deposits and withdrawals
- Online banking account information (FPX) used for transactions
- Cryptocurrency wallet addresses (USDT, BTC, ETH) linked to your account
- Transaction records including deposits, withdrawals and bonuses received
Platform Usage Information
- Game and betting activity logs (game type, date, amount)
- IP address, browser type and device information used
- Cookie data and similar tracking technologies for a better website experience
- Communication records with our customer support team
3. Purpose of Using Information
The information we collect is used exclusively for the following purposes in the context of operating the kudaking platform:
- Identity verification (KYC) — ensuring every member is a real individual aged 21 and above who is eligible to use online gambling services
- Financial transaction processing — handling deposits, withdrawals and bonus payments securely and accurately
- Fraud prevention and anti-money laundering (AML) — detecting and investigating suspicious activity in line with international licensing requirements
- Customer support provision — facilitating communication between members and our 24/7 support team
- Platform improvement — analysing usage patterns to improve overall service quality and user experience
- Legal compliance — fulfilling reporting and compliance obligations required by regulatory bodies and relevant authorities
We do not use your data to build advertising profiles or sell it to third parties for commercial marketing purposes. If we wish to send promotional communications, you will be given the option to opt out at any time.
4. Sharing of Personal Information
kudaking understands that data sharing is a sensitive matter. We only share personal information in limited and controlled circumstances, namely:
- Payment service providers — e-wallet providers, banks and cryptocurrency platforms that process your transactions. They are bound by strict confidentiality agreements
- Game software providers — companies such as PG Soft, Pragmatic Play, JILI and Spribe that supply games may receive session data required for technical integration only
- Regulatory bodies and legal authorities — when required by law or a valid court order, we will disclose the necessary information
- Anti-fraud analysts — third-party systems that help detect fraudulent activity and money laundering, with limited access to specific datasets only
All third parties working with kudaking are required to comply with confidentiality and data security policies that are comparable to the level of protection we offer to members.
5. Your Rights as a kudaking Member
As a registered kudaking member, you hold the following rights regarding your personal information:
Right of Access
You may request a copy of all personal information we hold about you at any time through our support channels.
Right of Correction
If any information in your account is inaccurate or out of date, you have the right to request an update through the account section or by contacting customer support.
Right to Erasure
You may request the deletion of your account and personal data, subject to financial record-keeping obligations required by relevant legislation.
Right to Object
You have the right to object to the processing of your data for any purpose not directly related to the provision of kudaking services to you.
Right to Data Portability
Upon request, we can provide your data in a machine-readable format for convenient transfer to another suitable service.
Right to Restriction of Processing
In certain circumstances, you may request that we temporarily restrict the processing of your data while any dispute or query is being investigated.
To exercise any of the above rights, please contact the kudaking support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.
6. Data Security and Retention
kudaking implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, accidental disclosure, alteration or destruction. Among the measures we apply:
- 256-bit SSL/TLS encryption for all data transmitted between your device and kudaking's servers
- Two-factor authentication (2FA) system for member account access
- Continuous security monitoring to detect threats in real time
- Internal access to personal data is restricted to authorised personnel only
- Regular security audits by independent parties to ensure system integrity
Your personal data is retained for as long as your account is active or as long as it is needed to provide the service. After account closure, we may retain certain records for the period required by applicable legal and licensing obligations before permanent deletion is carried out.
7. Use of Cookies and Tracking Technologies
kudaking uses cookies and similar technologies to improve your experience on our platform. Cookies are small files stored on your device when you browse our website.
The types of cookies we use include session cookies (deleted when you close your browser), functional cookies (storing preferences such as language and account settings), and analytics cookies (helping us understand usage patterns in aggregate and anonymised form). We do not use third-party advertising cookies for user profiling.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some kudaking platform features.
8. Changes to This Privacy Policy
kudaking reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The latest version of this policy will always be available on the kudaking website.
If there are material changes that directly affect how we handle your data, we will provide adequate notice via your registered email or a clear notification within the platform. Your continued use of kudaking services after the effective date of such changes will be considered your acceptance of the updated terms.
If you have any questions, concerns or wish to raise a complaint regarding this Privacy Policy, please contact us at [email protected] or via 24/7 live chat available on the kudaking platform in Malay and English.
Questions About the Privacy Policy
Answers to questions frequently asked by kudaking members about data protection and privacy.
Your Data is Protected — Your Game Starts Now
Now that you understand how kudaking keeps your privacy safe, register an account today and enjoy online slots, live casino and sports betting knowing your personal information is always secure with us.